Original Post 11/02/2011
Well I finally got a reply from Amazon, one month after I sent my letter. They have refunded the P and P charge but are refusing to cover the other costs. I replied saying that I wasn't happy about this and issued them a letter before action (before you start a small claims court action). They still refused to cover the costs. I have shopped with them for at least 8 years but that has now ended. I have spent literally thousands with them over that time and they are quibbling over about £40. I have told them this and have demanded a reply from their MD who sent an email in December saying that they would 'make sure' Xmas orders would be delivered on time. According to the Oxford English dictionary the term 'make sure' is to 'establish that something is definitely so ; confirm:' which essentially guaranteed that my order would arrive before Xmas. This clearly didn't happen and they are refusing to man up and take responsibility. Obviously any company would take all the orders they could over Xmas as it's the busiest time of the year, but if they fail to deliver on time then they should be liable. I suggest that you think twice about shopping with Amazon over the Xmas period and if you see that Citylink are going to deliver your package then cancel the order straight away.
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