Original post 11/06/2010
It's bad enough when a private company provides shoddy service or doesn't fulfill their contract, but at least you can resort to the claims courts. What's even more annoying is when a company like Her Majesty's Revenue and Customs (HMRC), who aren't accountable under the law (ie you can't sue them), also provide a somewhat poor service. Fortunately I haven't had any bad experiences with HMRC but I was watching BBC's Watchdog and other people have. One lady had been declared dead by HMRC not once but THREE times! It can't be a nice thing for a government agency to inform you that you're dead when there's nothing wrong with you. Other people had overpaid and have been waiting months for refunds but haven't received them due to 'computer problems'. In my opinion 'computer problems' is a poor excuse for a crappy service. Now I have no delusions that an organisation like HMRC isn't allowed to make mistakes, they deal with tens of millions of people every year. But when they do they should sort it immediately. There is also the hypocrisy where if you under pay they will not only charge you for the lost interest (higher than the Bank of England rate) but they will add on another 5% admin fee. If, on the other hand, they owe you, then that's all you get and count yourself lucky you've got that.
Just a mini-rant today. But tomorrow is a new day and I'm sure something else will piss me off!
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