Original Post 09/07/2010
Why is everything so difficult? I was checking my bank statements today and noticed a direct debit that I had cancelled had been reinstated (by the company, who had been informed I wanted to cancel and told me to do it myself). Now the reason I cancelled this direct debit was because a free product never arrived (see previous Customer Service blog for details). So, being somewhat annoyed, I phoned up to speak to a manager to find out what was going on. She looked into it and called me back saying that they have my account as cancelled on their system. I can't cancel the direct debit so hopefully they won't take any money. But why should companies be so incompetent that I have to do all of the running around? I also had to phone up another company that sent me a letter saying I owed them money for a different subscription that has now finished, only to find out they had made a mistake on their system. It really annoys me that I feel like I have to do everyone's jobs for them and don't get anything in return, sometimes even the product I have paid for!
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